Working in a care setting is demanding at all hours – from late-night medication check-ins to busy morning rounds. That’s why Camascope provides true 24/7 support for care teams using our digital medication management platform, designed specifically for the realities of social care – from staffing pressures to lone working and complex service user needs.
What 24/7 Support Means for Care Providers Using Digital Medication Systems
Unlike many other sectors, adult social care doesn’t follow a “9–5” rhythm. Care staff deliver medication, respond to changing needs, and make critical decisions around the clock. When a digital eMAR system is part of that process, fast and reliable support must be available at any hour.
“24/7 support actually means there is always a person at the end of the phone, 24 hours a day, 7 days a week. So that means weekends, bank holidays & Christmas Day.” – Miranda Childs, Director of Customer Success at Camascope
This aligns with the expectations set by the Care Quality Commission, which requires providers to ensure staff receive the guidance and support they need to deliver safe care (CQC Regulation 18).
How Care Staff Can Reach Us – And Why It Matters
Working in a care setting often means making decisions alone – particularly during night shifts, community visits, or one-to-one care. When digital medication management is part of that process, having simple, immediate access to support becomes essential.
Skills for Care also highlight that lone workers need clear communication routes and real-time guidance to stay confident and protected. Knowing help is available around the clock reduces stress, removes uncertainty, and makes digital systems feel more approachable, reassuring and far less daunting.
Care teams can contact us at any time via:
- Phone
- Instant virtual guidance
All contact details are visible directly on the Camascope portal and eMAR tablet, so support is always one tap away — no searching, no delays.
The Impact on Service Users
Ultimately, support for staff means better outcomes for the people they care for. With 24/7 support, care teams can:
- Administer medication safely
- Resolve issues quickly
- Streamline care processes
- Spend more time caring, less troubleshooting
This continuous support ensures eMAR and medication workflows stay accurate and efficient and that every service user receives consistent, safe, high-quality care – no matter the time of day.
Learn More About Our 24/7 Support
Camascope is designed for the unique demands of social care. If you’d like to learn more about our digital medication management system and 24/7 support model, our team is here to help. Get in touch with the team to learn more about how we support care teams.
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