FAQs

Frequently Asked Questions

Clear answers to common questions about eMAR, implementation, and compliance for UK care providers.

What is an eMAR system?

An eMAR (electronic Medication Administration Record) system is a digital alternative to paper MAR charts. It enables care teams to record and manage medication electronically via a secure app on a phone or tablet, supporting safe and accurate administration. With clear digital records and guided medication rounds, eMAR helps prevent missed doses, duplication, and common documentation errors.

What are the benefits of using an eMAR system ?

Using an eMAR system reduces reliance on handwritten records, improves accuracy, supports clearer audit trails, and helps care teams manage medication more efficiently while reducing the risk of errors.

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Does Camascope integrate with care planning sytems?

Yes. Camascope integrates with leading Digital Care Planning and PMR systems including Nourish, Boots Columbus, PCS, Titan, RxWeb, Analyst, ProScript Connect and more, removing dual entry and bringing care and medication
data into one place.

Can Camascope be used without an internet connection?

Yes. Camascope supports offline functionality, allowing medication administrations to be recorded even when Wi-Fi is limited or unavailable. Once connectivity is restored, data automatically syncs to ensure records remain accurate and complete.

Does Camascope support complex medication schedules?

Absolutely. Camascope is designed to handle complex regimens, including PRN medications, monitored drugs, blister packs, original packs, and time-critical schedules — all within a single, clear workflow.

How do body maps improve topical medication management?

Enhanced Body Maps visually show where and when topical medications have been applied. This helps prevent over-application, ensures correct rotation, and gives staff instant clarity during handovers.

What reporting features are available for managers?

Camascope offers Group Reporting that allows managers to view and drill down into medication compliance across multiple locations from a single screen. Automated email summaries can also be sent at regular intervals.

Can reports be used for audits and inspections?

Yes. Camascope’s reporting provides clear, time-stamped records of medication administration, missed doses, and compliance trends — supporting audits, CQC inspections, and internal reviews.

Can prescriptions be ordered directly from GPs?

Yes. GP Proxy Ordering allows prescriptions to be sent directly to GP systems, with real-time visibility of approvals or rejections. This reduces admin time and avoids unnecessary follow-ups.

Is eMAR suitable for all care settings?

Yes. eMAR systems can be used across a wide range of care settings, including residential care, nursing care, supported living, domiciliary care and other community-based services.

Does Camascope Link with Pharmacies?

Yes. Camascope links with over 4,000 UK pharmacies, supporting joined-up
care planning and safer, more accurate medicines management.

Does Camascope support barcode scanning for medicines?

Yes. Camascope supports barcode scanning for medicines.
Barcode scanning helps care teams verify medicines at the point of
administration, supporting accurate documentation and reducing the risk of
errors. This feature integrates into the medication workflow to reinforce safe practice while maintaining clear audit trails and accountability.

Can managers oversee multiple homes from one dashboard?

Yes. Managers can oversee multiple homes from one dashboard.
Camascope allows managers to view and monitor activity across multiple
services from a single dashboard.

Does Camascope flag medication clashes?

Yes. Camascope flags potential medication clashes.
Camascope is designed to support safe medication practices by highlighting
potential medication clashes and relevant alerts within the medication
workflow. This helps care teams identify issues early and take appropriate action in line with clinical judgement and service policies. Camascope does not
replace professional decision-making but provides clear visibility to support safer administration and effective oversight.

How does Advanced Filtering improve medication safety?

Advanced Filtering helps care teams quickly identify and prioritise high-risk, controlled, or time-critical medications, ensuring urgent tasks are not missed and supporting safer, more efficient medication rounds.

Does Advanced Filtering change how medicines are administered?

No. Advanced Filtering does not alter clinical decisions or administration processes. It supports visibility and prioritisation while responsibility and professional judgement remain with trained care staff.

What are Linked Vitals and when are they used?

Linked Vitals prompt care staff to record and verify relevant vital signs before administering certain high-risk medications, helping reinforce safe practice and reduce the risk of complications.

What are Generalised Follow-Ups and how do they help care teams?

Generalised Follow-Ups allow care teams to set reminders for any medication, supporting timely monitoring, review, and continuity of care beyond standard PRN follow-ups.

Can Generalised Follow-Ups be tailored to individual care needs?

Yes. Follow-ups can be customised based on the medication and the individual’s needs, giving care teams flexibility while maintaining clear
oversight.

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Does Camascope support regulatory and audit requirements?

Yes. Camascope is designed to support UK regulatory and audit requirements, aligning with CQC (England), CIW (Wales), and the Care Inspectorate (Scotland) expectations around safe medication management, record keeping, and governance. The platform provides clear medication records, full audit trails, PRN insights, and missed dose reporting—helping care providers demonstrate safe practice and inspection readiness. Camascope also supports alignment with relevant NICE guidance and professional standards across health and social care.

Is Camascope GDPR compliant?

Yes. Camascope is GDPR compliant.
Camascope is designed to meet UK GDPR requirements and exceeds recognised data-protection standards. Camascope is ISO 27001 certified, registered with the ICO, has exceeded NHS DSPT standards, and accredited under Cyber Essentials and Cyber Essentials Plus. These measures ensure personal and clinical data is processed lawfully, securely, and transparently.

Are medication records stored securely?

Yes. Medication records are stored securely within Camascope.
Camascope uses robust security controls to protect medication data, including role-based access, secure authentication, and monitored system access. Data is stored and managed in line with recognised information-security standards, with full auditability and controlled access to ensure confidentiality, integrity, and availability of records.

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What support does Camascope provide, including ongoing support after go-live?

Camascope offers 24/7 support, recognising that care never stops. A dedicated support team is available to assist with technical issues, onboarding, and ongoing queries whenever you need help.

How long does it take to implement Camascope?

Camascope can be implemented in around 8 weeks, with structured onboarding and hands-on support to help teams adopt the system smoothly and safely. Our 24/7 support ensures help is always available when you need it.

Can Camascope be used on different devices?

Camascope is designed to support modern care environments and can be accessed on multiple devices used by care teams.

How does Camascope handle product updates — do they require any downtime for customers?

Most updates happen with no downtime. App updates are delivered via the Play Store and don’t interrupt use. Very occasionally, portal updates require up to 2 hours of downtime, always scheduled at 1 am to minimize disruption, and with advance notice given to users.

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Let’s Talk

Reach out to our team for personalised support.

What is an eMAR system?

What are the benefits of using an eMAR system ?

Does Camascope integrate with care planning sytems?

Can Camascope be used without an internet connection?

Does Camascope support complex medication schedules?

How do body maps improve topical medication management?

Enhanced Body Maps visually show where and when topical medications have been applied. This helps prevent over-application, ensures correct rotation, and gives staff instant clarity during handovers.

What reporting features are available for managers?

Can reports be used for audits and inspections?

Yes. Camascope’s reporting provides clear, time-stamped records of medication administration, missed doses, and compliance trends — supporting audits, CQC inspections, and internal reviews.

Can prescriptions be ordered directly from GPs?

Yes. GP Proxy Ordering allows prescriptions to be sent directly to GP systems, with real-time visibility of approvals or rejections. This reduces admin time and avoids unnecessary follow-ups.

Is eMAR suitable for all care settings?

Yes. eMAR systems can be used across a wide range of care settings, including residential care, nursing care, supported living, domiciliary care and other community-based services.

Does Camascope Link with Pharmacies?

Yes. Camascope links with over 4,000 UK pharmacies, supporting joined-up
care planning and safer, more accurate medicines management.

Does Camascope support barcode scanning for medicines?

Can managers oversee multiple homes from one dashboard?

Yes. Managers can oversee multiple homes from one dashboard.
Camascope allows managers to view and monitor activity across multiple
services from a single dashboard.

Does Camascope flag medication clashes?

How does Advanced Filtering improve medication safety?

Does Advanced Filtering change how medicines are administered?

What are Linked Vitals and when are they used?

Linked Vitals prompt care staff to record and verify relevant vital signs before administering certain high-risk medications, helping reinforce safe practice and reduce the risk of complications.

What are Generalised Follow-Ups and how do they help care teams?

Generalised Follow-Ups allow care teams to set reminders for any medication, supporting timely monitoring, review, and continuity of care beyond standard PRN follow-ups.

Can Generalised Follow-Ups be tailored to individual care needs?

Yes. Follow-ups can be customised based on the medication and the individual’s needs, giving care teams flexibility while maintaining clear
oversight.

Does Camascope support regulatory and audit requirements?

Is Camascope GDPR compliant?

Are medication records stored securely?

What support does Camascope provide, including ongoing support after go-live?

Camascope offers 24/7 support, recognising that care never stops. A dedicated support team is available to assist with technical issues, onboarding, and ongoing queries whenever you need help.

How long does it take to implement Camascope?

Can Camascope be used on different devices?

Camascope is designed to support modern care environments and can be accessed on multiple devices used by care teams.

How does Camascope handle product updates — do they require any downtime for customers?

Ready to get started

Let’s Talk

Reach out to our team for personalised support.